Know your business
Use an approved knowledge base, source dates and a defined answer policy.
Website & social messaging / Developed with AI
For companies / Project scope agreed togetherBusiness chatbots. Built around your company.
AI chatbot development for customer support, sales enquiries and everyday business workflows. Give visitors a useful answer, collect a structured request and pass the right context to your team — on your website and supported messaging channels.
Developed with AI. Reviewed by ACCEL and your team. Connections and live launch follow the agreed approval process.
A conversation with a clear next step.
We develop a company-specific assistant using AI, your approved information and defined business rules. Start with one useful workflow, then connect the channels and tools that support it. The scope identifies what the assistant may answer, read, create or change.
Connect the workflow
Turn a conversation into a qualified enquiry, booking request or support ticket.
Keep your team in control
Define permissions, escalation, review and an operating owner before launch.
11 service areas / Agree the work you need
What we can
develop and deliver.
Choose a focused first workflow or a connected implementation. Quantities, access, integrations, responsibilities and acceptance checks belong in the proposal.
01
Conversation and process design
Choose a valuable task before choosing a channel.
- Map customer questions, user intent and the next business action.
- Define conversation paths, missing-information prompts and handoff criteria.
What you receive
A conversation map, channel plan and acceptance scenarios.
Scope & requirements
Audiences, languages, operating hours and excluded topics are agreed first.
02
Website support and sales chat
Help people while they are viewing your offer.
- Develop an embedded chat experience that fits your website and mobile layouts.
- Answer service questions, explain next steps and collect a scoped enquiry.
What you receive
A branded website chat interface and its configured workflows.
Scope & requirements
Website access, placement, accessibility and any authenticated features are scoped.
03
Social and messaging channels
Meet customers in the channels they already use.
- Prepare integrations for agreed channels such as Telegram, WhatsApp Business, Messenger or Instagram messaging.
- Map supported message types, account permissions and escalation routes.
What you receive
A channel-by-channel connection matrix and tested supported flows.
Scope & requirements
Availability depends on the official API, account type, platform approval, message policies and region. A channel is confirmed during discovery.
04
Knowledge-grounded answers
Make approved information the starting point.
- Organise FAQs, service pages, policies and approved documents into a maintained knowledge base.
- Retrieve relevant material for an answer, show sources where useful and acknowledge missing evidence.
What you receive
An indexed knowledge set, source register and answer-review examples.
Scope & requirements
AI can still be wrong. Source access, update ownership, document formats and evaluation coverage are defined.
05
Lead qualification and routing
Give sales a structured starting point.
- Ask the agreed questions about the customer’s need, timing and preferred contact route.
- Classify the enquiry and hand it to the right queue or authorised CRM workflow.
What you receive
Qualification fields, routing rules and sample lead records.
Scope & requirements
Consent, required fields and permitted follow-up are agreed; the bot does not invent an offer or promise a sales result.
06
Appointment and callback workflows
Move interest towards an organised request.
- Collect preferences and check approved calendar or booking data through an authorised integration.
- Create a request or a confirmed booking only when the connected system verifies availability.
What you receive
A booking or callback flow with confirmation and exception states.
Scope & requirements
Deposits, rescheduling, cancellation and outbound reminders need explicit rules and connected capabilities.
07
Order and service information
Provide the right information to the right person.
- Connect narrowly scoped read access to an approved order or service system.
- Separate public questions from information that requires customer verification.
What you receive
An authenticated status workflow with access and failure tests.
Scope & requirements
A chat message alone is not proof of identity, payment or entitlement. Refunds and financial actions are not enabled by default.
08
Human handoff and shared context
Let the assistant know when to stop.
- Route unresolved questions, complaints and sensitive requests to your team.
- Prepare a conversation summary, referenced sources and the agreed customer fields.
What you receive
Escalation rules, handoff messages and an operator checklist.
Scope & requirements
Human response times depend on your staffing; a bot does not create a staffed 24/7 support desk.
09
CRM, helpdesk and business integrations
Connect actions with a verifiable result.
- Create scoped API or webhook connections for leads, tickets, tasks and approved notifications.
- Handle validation, duplicate submissions, retries and unavailable systems.
What you receive
An integration map, field mapping and tested success/error flows.
Scope & requirements
Only owner-authorised accounts and documented supported APIs are connected. Changes to records need a defined permission model.
10
Languages, tone and accessibility
Keep the experience consistent with your brand.
- Develop the agreed languages, terminology, tone and clarification messages.
- Review mobile usability, keyboard access, readable messages and a clear route to a person.
What you receive
Language and tone guidance plus reviewed conversation examples.
Scope & requirements
Languages and review rounds are counted separately; specialist or sensitive copy needs an appropriate reviewer.
11
Evaluation, monitoring and improvement
Check behaviour before expanding automation.
- Test expected questions, unsupported requests, misleading instructions and integration failures.
- Report grounded-answer checks, escalation outcomes and operating costs using available data.
What you receive
A test set, issue log, launch checklist and optional maintenance plan.
Scope & requirements
Evaluation is a defined sample, not proof of perfect answers. Hosting, model usage, messaging fees and ongoing support are stated separately.
Make the workflow concrete.
These scenarios explain a possible scope. They are illustrations, not client cases, deployed features or performance results.
Illustrative scenario
Service business
A visitor asks which service fits their needs. The assistant answers from approved pages, asks qualifying questions and prepares a callback request.
Ownership & review
A person confirms the proposal and any commercial commitment.
Illustrative scenario
Online store
A shopper asks about product information or delivery terms. Public information is answered from the catalogue; private order status uses a verified flow.
Ownership & review
Unclear identity, missing data and exceptions go to support.
Illustrative scenario
B2B company
A prospect explains a project. The assistant collects agreed fields, summarises the brief and creates a lead through an authorised CRM integration.
Ownership & review
Your team reviews qualification and owns the next sales step.
A defined scope / A quote in USD
Start with the
right level of work.
A general service page is not a fixed-price package. We agree the deliverables, dependencies, review allowance and recurring costs before a commitment.
Focused pilot
- An agreed channel and knowledge set
- A defined conversation and handoff
- Acceptance questions and integration limits
- A reviewable pilot before broader rollout
Connected business assistant
- Named channels and supported message types
- Knowledge base and approved business integrations
- Authentication, roles and exception handling as required
- Deployment, operator guidance and handover
Managed improvement
- Knowledge updates and conversation review
- Integration and quality checks
- Usage and outcome reporting
- A stated support window and change allowance
The quote is agreed in USD after discovery. Channels, knowledge volume, integrations, languages, authentication and review coverage determine the scope. Model usage, hosting, messaging charges and ongoing support are identified separately. This page does not connect accounts or deploy a live bot.
From a useful brief
to reviewed work.
AI helps with research, production and testing. The scope defines your approvals, permitted access and the criteria used to review delivery.
- 01
Define the workflow
Agree the audience, knowledge sources, channels, permissions and acceptance questions.
- 02
Build with AI
Develop the interface, retrieval, rules and integrations in an approved test environment.
- 03
Test and review
Review answers, handoffs, data access, cost controls and failure states with your team.
- 04
Launch and maintain
Approve release, name an operating owner and agree how knowledge, incidents and changes are handled.
Review the work.
Understand the evidence.
A polished interface is one part of delivery. The agreed checks cover data, access, actions and what happens when a dependency fails.
What the handover or report should show
Agreed requirements · implemented workflows · input and output examples · integration and permission checks · known limitations · operating responsibilities · documentation and the next review. The proposal states what is tested and what remains dependent on access or third-party behaviour.
A practical starting point
What we need
from your company.
Start with your business task and the information you are entitled to share. Access is requested only when the agreed implementation needs it.
- 01
Your public website, customer questions, approved service information and policies.
- 02
The desired channels, account owners, languages and human handoff route.
- 03
Existing CRM, booking or helpdesk systems and the actions you want to connect.
- 04
An approver, example questions and a target workflow to test first.
Before you start
Useful questions.
Clear answers.
A service is scoped around a company process, supported tools and a reviewable result.
Can the bot answer every question about our company?
It can answer the agreed range of questions using the information and integrations you provide. It should ask for clarification or hand off when evidence is missing. AI capability is not a guarantee of a correct answer to every possible request.
Can you build for our website and social networks?
Yes, we can scope a website assistant and supported messaging integrations. The exact channel list is confirmed against the official APIs, account type, permissions, platform review and message policies. A social profile being public does not grant messaging access.
Will it use our own documents and FAQs?
An approved knowledge base can include suitable pages, FAQs and documents. We define source ownership, update frequency, access boundaries and examples for testing. Private records are included only when their use and access are authorised.
Can it connect to a CRM or booking system?
Supported APIs and webhooks can be used for agreed leads, tasks, tickets, booking requests and status lookups. Field mapping, identity checks, duplicate handling and failure states are part of the integration scope.
Will AI develop the chatbot?
AI is used in research, conversation design, coding, content preparation and testing. ACCEL reviews the work and your team approves the knowledge, permitted actions and launch.
Can it send bulk messages or make financial decisions?
This service is scoped around authorised business workflows. It does not include unsolicited bulk messaging, bypassing platform restrictions or unattended payments and refunds. Any outbound communication or sensitive action needs its own agreed rules and permissions.
How much does it cost and how long will it take?
We quote in USD after defining channels, knowledge, integrations, languages and acceptance checks. Timing depends on access, content readiness, platform approval and review. Recurring model, messaging and hosting costs are separate line items where applicable.
What happens after launch?
The handover identifies configuration, documentation, source and access arrangements, operating responsibilities and support terms. Maintenance can include knowledge updates, evaluation and integration checks when contracted. No unlimited support or permanent platform compatibility is implied.
Platform references.
Primary references used for the service boundaries. Integration availability and policy are checked again for the agreed implementation.
Telegram Bot API ↗
A documented channel interface; the exact integration is tested for the agreed workflow.
Meta: business messaging ↗
Business messaging has platform rules and account requirements; supported use is confirmed before connection.
Business chatbots / Start with a clear brief
Tell us what
should work better.
Describe the workflow and the people it should help. We use that context to define a useful first scope and a USD quote.
Your brief is sent to ACCEL for review. Scope, price and the authorised start are agreed separately; no payment or subscription is created.