Privacy Policy | ACCEL Digital Agency

Published on December 22, 2025

This Privacy Policy (“Policy”) explains how ACCEL handle your personal information. For the purposes of data protection law, ACCEL will be the controller of your personal data.

We take your privacy seriously and will take all measures to protect your personal information. This Policy is designed to help you understand how we collect, use, disclose, and safeguard your information. By visiting or using our website and Services, you agree to the terms set out below.

1. Collection and Use of Personal Information

Any personal information we receive will only be used to fulfill your order or provide our Services. We will not sell or redistribute your information to anyone.

Purpose Identification: Before or at the time of collecting personal information, we will identify the purposes for which the information is being collected.

Use Limitations: We will collect and use personal information solely to fulfill those specified purposes or for other compatible purposes, unless we obtain your consent or are required by law to do otherwise.

Retention: We will retain personal information only as long as necessary to fulfill the identified purposes.

Lawful and Fair Collection: We will collect personal information by lawful and fair means and, where appropriate, with your knowledge or consent.

Data Relevance: Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up to date.

Security Safeguards: We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

Transparency: We will make readily available to customers information about our policies and practices relating to the management of personal information.

2. Payment Information

Website Payments: ACCEL sends you to Ziina hosted checkout to pay in USD over HTTPS. Card details entered there are handled by Ziina and its payment processors under their privacy practices. The ACCEL order form does not ask for your card number or card security code.

Order and Payment Records: For website orders, ACCEL stores your name, email, optional phone number, promotion link, comments, selected service and package, USD amount, order and payment references, timestamps and payment/notification status. Limited technical records help prevent abuse and repeated payments. The website order system records payment references and status rather than the card fields entered at Ziina checkout. Ziina may make limited transaction and card information available to ACCEL in its business dashboard under Ziina’s privacy policy.

3. Use of Information

We use your personal information to:
Provide, analyze, administer, enhance, and personalize our Services and marketing efforts.
Process your registration, orders, and payments.
Communicate with you on these and other topics.
Prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and to enforce our Terms.
Analyze and understand our audience, improve our Service (including user interface experiences).

4. Optional Google Analytics 4

Purpose: When enabled with your permission, optional Google Analytics 4 helps ACCEL measure website visits and performance, confirmed enquiry submissions, checkout starts, confirmed purchases and refunds.

Choice: Analytics is blocked until you select ACCEPT in the analytics notice. Select REJECT to continue without analytics. Declining analytics does not prevent you from using the website or sending a request. You can review or withdraw your analytics choice through Analytics preferences.

Analytics data: When enabled, analytics uses page and traffic-source information, device/browser information, cookie identifiers and approved events. Checkout and purchase events use the service ID and total USD amount; confirmed purchases also use a separate one-way transaction identifier. Duplicate-event markers are stored locally for up to 180 days. Order access keys are excluded. Names, email addresses, phone numbers, message contents and promotion links entered in our forms are excluded from analytics event parameters. Performance events include loading, responsiveness and visual-stability measurements (LCP, INP and CLS), a per-measurement identifier and revision, page template, build identifier and navigation type.

If refund analytics is enabled, to connect a refund to its original purchase, ACCEL may retain the original Google Analytics client identifier with a limited order reference and your consent status. This context is used only for analytics. We schedule its removal from active storage at 60 days; normal backup retention is included within a maximum 90-day period. Declining or a recorded withdrawal blocks future transmissions and removes the active analytics identifier. An offline browser cannot immediately notify the server, and requests already sent or in flight cannot be recalled. We do not include your contact details, promotion link, order access key, or original payment-provider identifiers in analytics events. Refund reports use the original hashed transaction reference and the exact refunded USD value. Order and financial records follow their separate service retention rules.

Choice storage: We save your analytics choice, its version and the time of your choice in your browser. The saved choice is valid for up to 180 days. A new choice is requested when that record expires, is unavailable or no longer matches the current version.

Provider: Analytics data, when collection is enabled, is sent to Google for processing. See Google's data safeguards and Google's Privacy Policy. This analytics choice does not authorise personalised advertising or remarketing.

5. Disclosure of Information

We may use other companies, agents, or contractors (“Service Providers”) to perform services on our behalf or to assist us in providing services to you. Examples include:

Marketing, advertising, and communications services.
Infrastructure and IT services.
Personalization and optimization of our Service.
Processing credit card transactions or other payment methods.
Providing customer service.
Collecting debts.
Analyzing and enhancing data (including users’ interactions with our Service).
Processing and administering consumer surveys.

These Service Providers may have access to your personal information but are not authorized to use or disclose it except as necessary to perform services on our behalf.

6. Cookies

A cookie is an element of data that a website can send to your browser, which may then be stored on your system. This website uses cookies to enhance your experience. You can set your browser to notify you when you receive a cookie and decide whether to accept it. No personal information is stored in these cookies. Our use of cookies identifies you as you navigate our site, providing faster and more personalized access.

7. Governing Law

This Privacy Policy, and any disputes arising out of or related to it, shall be governed by the laws of UAE, without regard to its conflict of law provisions. By using our Services or submitting your personal information, you consent to the exclusive jurisdiction of the courts located in UAE for any dispute arising under or related to this Privacy Policy.

8. Changes to This Policy

We reserve the right to make changes to this Policy at any time. Any changes will become effective upon posting the revised Policy on our website. Your continued use of our website or Services after we post any modifications constitutes your acceptance of the updated Policy.

9. Contact Information

If you have any questions about this Policy or how your personal information is handled, please contact us at:
Email: info [at] accel [dot] ae

Last Updated: 17/10/2026

By continuing to use our Services, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as set forth herein.

Card and cryptocurrency payments

Card payments are processed by Ziina. Cryptocurrency payments are processed by Payaries. For crypto checkout, ACCEL sends the order reference, USD total and selected asset and network to Payaries. Your name, email, brief and promotion link are not included in this invoice request. Payaries displays the exact crypto amount, network, deposit address and expiry and returns payment status to ACCEL. Blockchain transactions may be public and irreversible; send only the asset on the network shown on the invoice.

A return to this website is not proof of payment. ACCEL verifies the invoice on the server. Underpayments, late payments and unmatched transfers require review. Network fees may apply. Contact info@accel.ae with your order reference for help before paying again.

Account access and order history

When you request account access, ACCEL sends a one-time code to your email. The code expires after ten minutes and can be used once. A successful verification creates an account associated with that email and a session valid for up to seven days.

The essential sign-in cookie contains a random session token, not your email, order details or payment-card information. It is restricted to this host and secure connections, is unavailable to page scripts, and is revoked when you sign out. Authentication does not depend on optional analytics consent.

We retain the account email and use it to show saved orders for that verified address. Code verifiers and session tokens are hashed in server storage. Attempt limits and a protected, short-lived network fingerprint help prevent abuse. Orders and financial records follow their separate service retention rules. Contact info@accel.ae about access or account-data requests; never send a sign-in code or card details.

AI assistant

When you send a question through Ask ACCEL, your message, recent chat messages and relevant public ACCEL information are sent to OpenAI to generate an answer. Do not include passwords, one-time sign-in codes, card details or other confidential information. AI answers may be inaccurate; check the linked source pages and contact ACCEL for a confirmed scope, price or delivery commitment.

Chat history is kept in this page’s memory and can be cleared with Clear chat. It is not saved to browser storage or an ACCEL conversation database. Requests use OpenAI with response storage disabled; OpenAI may retain service or abuse-monitoring data under its own data policies. OpenAI data information.

My orders checks your existing authenticated ACCEL session and displays limited current order records. Those order cards are not sent to the AI model. They are cleared when the chat closes, the page is hidden or you sign out. Essential usage counters limit abuse and costs; they store short-lived, protected network fingerprints and request counts, not message content or order details. ACCEL does not log chat text in the assistant application.

Service projects and private files

When you save a service project, ACCEL stores your verified account identity, brief, selected package, scope approvals, stage payment references and delivery records. Files are kept in private server storage and are available to the owning account and ACCEL service operators. Files are downloaded as attachments; they are not public website assets.

Provide only materials you are authorised to share. Do not upload passwords, sign-in codes or payment-card data. AI-assisted processing and any required human review are determined by the selected package and confirmed scope. Source files are not automatically sent to the website chat assistant. Contact info@accel.ae for project-data questions or deletion requests; payment and order records may need separate retention.